Because Small Business is Big Business

Posts in category Business Communications

Discipline Model

Anyone who has been in the workforce for any length of time is familiar with the traditional discipline model. First you get a verbal warning, followed by the first written warning (on the heals of the statement “I’m going to have to write you up.”), which can escalate to a final warning before termination.

At one company I worked for we used to joke about how many final warnings someone would get before termination. Employees would know they probably had a final final final warning before they were let go because supervisors would rather suffer through a low performing employee rather than have no one on the job. The work didn’t go away even if they employee did. READ MORE »

 

You Are a Powerful Brand

YOU are a powerful brand! What does it say? The wealth of information shared here will empower you to intentionally build your most successful brand, NOW! Enjoy learning a myriad of techniques for positively powerful brandinfluencing people, making an excellent first impression and increasing the bottom line! In today’s competitive business environment, good manners, proper speech patterns, careful grooming, and professional communication skills can make the difference between getting ahead and being left behind. READ MORE »

 

Form Letters

Image result for mail mergeWe’ve all received form letters and mailings from businesses that have personalized information inserted throughout the document. Frequently they will look something like this: READ MORE »

 

The ART of Customer Service

Customer ServiceCustomer Service…what is it?  Is it like beauty, you know in the eye of the beholder?  We all have a different perspective about what makes service good.  Many years ago, I worked for a very large utility company where I was recognized for delivering good customer service; I also worked for a ginormous telecommunications company where I received an award for quality service to customers.  READ MORE »

 

Cubicle World

Cubicle WorldBecause those in cubicle world are so visible, there is a subconscious assumption that the person is always available. Following are some guidelines for our workday life in the cubicle world. READ MORE »