Because Small Business is Big Business

Posts by Lisa Tschauner

Business Reputation

A business reputation is very important.  It drives the perception of the public, the frequency of the customers, the opportunities to be involved with the local economy and community as well as the caliber of employees and customers that a business will have.  Competition is always going to be out there and often this is beyond the control of a business owner, manager or leader.  READ MORE »

 

Micro-managers

micro-managersThese are some of the expressions of employees who unfortunately work with or for micro-managers.

“He doesn’t trust me.”

“I just don’t do it right or good enough, so why even try?”

“I will ask exactly how to do this, because she will make me redo it if I try it on my own.”

“I better wait to ask, because the answer is always different.”

“They must think I am so stupid and can’t do anything on my own.” READ MORE »

 

Motivated by DISCO

 discoMaybe it was the was the influence of being a child in the 70’s and the impression I got from those great movies like Saturday Night Fever, Roller Boogie or Xanadu, but I have always found great inspiration from all things DISCO.  So, a few weeks back, I was reminded of this when I was shopping with a good friend in an eclectic boutique.  The store had many cool things for sale, but the one thing I wanted to buy was a disco ball.  Unfortunately, the shop owner was not willing to part with this, so I decided to just go ahead and order one online.  I was so excited when this arrived!  I took it straight to my office at the college and decided that it had to be installed in that office. READ MORE »

 

The ART of Customer Service

Customer ServiceCustomer Service…what is it?  Is it like beauty, you know in the eye of the beholder?  We all have a different perspective about what makes service good.  Many years ago, I worked for a very large utility company where I was recognized for delivering good customer service; I also worked for a ginormous telecommunications company where I received an award for quality service to customers.  READ MORE »

 

Best Self

Are you your best self? Do you ever catch yourself in a moment and think…”wow, I am
really responsible for this,” or “seriously, this is great, something must be wrong…wait,” or “I am really happy and successful, surely there must be doom lurking somewhere, right?”  What is wrong with us?  Why is it that we seemed to be programmed to doubt ourselves when things are going in a positive and optimistic direction?  Why do we question our own success? READ MORE »